Roadside Assistance. (Service begins when you are one mile away from your operating base)
What you are covered for:
If you lose the use of the insured vehicle because of an approved incident, we will arrange and pay for a repairer to attend for a reasonable time at the roadside or your base (where the appropriate premium has be paid) in order to try and restore the insured vehicle’s mobility or make it roadworthy. If necessary, we will arrange and pay for the insured vehicle and driver to be recovered to the nearest suitable repairer, which shall normally be within 25 miles, for it to be repaired at your cost.

Message Relay
If we have been contacted in connection with an incident, we will relay up to 2 telephone messages to your work base or colleague or business associates to advice of unforeseen delays.

Emergency Driver Within the UK
If during a journey in the insured vehicle the driver suffers sudden illness or accidental bodily injury so that he or she is incapable of continuing to drive the insured vehicle, and if there is no other occupant qualified, competent and insured to drive the insured vehicle, we will provide and pay for an alternative driver to complete the journey and drive you and the insured vehicle to your intended destination or operating base.

back to top

Level 2: UK Breakdown Assistance & Nationwide Recovery.

Roadside Assistance.

(Service begins when you are one mile or more away from your operating base)
What you are covered for:
If you lose the use of the insured vehicle because of an approved incident, we will arrange and pay for a repairer to attend for a reasonable time at the roadside or your base (where the appropriate premium has be paid) in order to try and restore the insured vehicle’s mobility or make it roadworthy. If necessary, we will arrange and pay for the insured vehicle and driver to be recovered to the nearest suitable repairer, which shall normally be within 25 miles, for it to be repaired at your cost.

Recovery within the UK (where the appropriate premium has been paid).

What you are covered for when you have called for assistance, if the insured vehicle cannot be made roadworthy at the roadside location, and it is apparent repairs cannot be completed within a reasonable time at a suitable repairer and at our discretion,

Either;
1)  Nationwide Recovery (does not apply when at base)
We will arrange and pay for you, and if appropriate, the insured vehicle, to be taken to your intended destination or base anywhere within the UK geographical limits whichever is nearer. The means of transport will be at our discretion. We will not pay for long-distance transport of the insured vehicle to the premises where the insured vehicle was purchased solely to claim under a Warranty scheme or when a suitable alternative repairer is nearer to hand or when it is apparent a local repair can be carried out within a reasonable time.

or

2)  48-Hour Replacement Vehicle.

If repairs to the insured vehicle are carried out at a local repairer, if necessary we will pay up to £250 in total for the following benefits:
 A self-drive rental vehicle, when and where available, for up to 48 hours, for you to continue your journey or return to base. A hire vehicle is not available following breakdowns at or within 25 miles of your operating base. We will pay for the delivery, the 48-hour rental charge and for collision damage waiver insurance. You will remain responsible for returning the rental vehicle to the hire provider, and for the cost of any fuels and oils used and any charges in excess of 48 hours; unless National Breakdown Truck Assist has expressly authorised an extension of the hire directly with the relevant hire providers.
You must be able to satisfy the requirements of the hire provider, as to an acceptable driving license and minimum driver age. They will also require sight of your credit/charge card before releasing the vehicle to you. You will be responsible for collection of the insured vehicle following repair.

OR

3)  Overnight Accommodation.
At our discretion, we will pay for a maximum of three night¹s bed and breakfast accommodation for you/your driver in a local bed and
breakfast or hotel while you wait for repairs to the insured vehicle to be completed, on condition the approved incident has occurred at a late hour more than 25 miles from base. The most we will pay is £40 per person with a limit of £160 per approved incident.

Emergency Driver Within the UK.

What you are covered for;
If during a journey in the insured vehicle the driver suffers sudden illness or accidental bodily injury so that he or she is incapable of continuing to drive the insured vehicle, and if there is no other driver qualified, competent or insured to drive the insured vehicle: We will provide and pay for an alternative driver to complete the journey and drive the insured vehicle to your intended destination or base whichever is nearer. Once the insured vehicle has been delivered we will not be responsible for the vehicle’s safety thereafter.

Back to top

Level 3: UK Breakdown Assistance, Nationwide Recovery & Basecall.

Roadside Assistance. (Service begins when you are one mile or more away from your operating base)
What you are covered for:
If you lose the use of the insured vehicle because of an approved incident, we will arrange and pay for a repairer to attend for a reasonable time at the roadside or your base (where the appropriate premium has be paid) in order to try and restore the insured vehicle’s mobility or make it roadworthy. If necessary, we will arrange and pay for the insured vehicle and driver to be recovered to the nearest suitable repairer, which shall normally be within 25 miles, for it to be repaired at your cost.

Recovery within the UK (where the appropriate premium has been paid).

What you are covered for:

When you have called for assistance, if the insured vehicle cannot be made roadworthy at the roadside location, and it is apparent repairs cannot be completed within a reasonable time at a suitable repairer and at our discretion,

Either;
1)  Nationwide Recovery (does not apply when at base)
We will arrange and pay for you, and if appropriate, the insured vehicle, to be taken to your intended destination or base anywhere within the UK geographical limits whichever is nearer. The means of transport will be at our discretion. We will not pay for long-distance transport of the insured vehicle to the premises where the insured vehicle was purchased solely to claim under a Warranty scheme or when a suitable alternative repairer is nearer to hand or when it is apparent a local repair can be carried out within a reasonable time.

or

2)  48-Hour Replacement Vehicle.

If repairs to the insured vehicle are carried out at a local repairer, if necessary we will pay up to £250 in total for the following benefits:
 A self-drive rental vehicle, when and where available, for up to 48 hours, for you to continue your journey or return to base. A hire vehicle is not available following breakdowns at or within 25 miles of your operating base. We will pay for the delivery, the 48-hour rental charge and for collision damage waiver insurance. You will remain responsible for returning the rental vehicle to the hire provider, and for the cost of any fuels and oils used and any charges in excess of 48 hours; unless National Breakdown Truck Assist has expressly authorised an extension of the hire directly with the relevant hire providers.
You must be able to satisfy the requirements of the hire provider, as to an acceptable driving license and minimum driver age. They will also require sight of your credit/charge card before releasing the vehicle to you. You will be responsible for collection of the insured vehicle following repair.

OR

3)  Overnight Accommodation.
At our discretion, we will pay for a maximum of three night¹s bed and breakfast accommodation for you/your driver in a local bed and
breakfast or hotel while you wait for repairs to the insured vehicle to be completed, on condition the approved incident has occurred at a late hour more than 25 miles from base. The most we will pay is £40 per person with a limit of £160 per approved incident.

Emergency Driver Within the UK.
What you are covered for;
If during a journey in the insured vehicle the driver suffers sudden illness or accidental bodily injury so that he or she is incapable of continuing to drive the insured vehicle, and if there is no other driver qualified, competent or insured to drive the insured vehicle: We will provide and pay for an alternative driver to complete the journey and drive the insured vehicle to your intended destination or base whichever is nearer. Once the insured vehicle has been delivered we will not be responsible for the vehicle’s safety thereafter.

Basecall
What you are covered for:
Service at or within one mile of your operating base (where the appropriate premium has been paid)

Message Relay

If we have been contacted in connection with an incident, we will relay up to 2 telephone messages to your work base or colleague or business associates to advice of unforeseen delays.

Emergency Driver Within the UK
If during a journey in the insured vehicle the driver suffers sudden illness or accidental bodily injury so that he or she is incapable of continuing to drive the insured vehicle, and if there is no other occupant qualified, competent and insured to drive the insured vehicle, we will provide and pay for an alternative driver to complete the journey and drive you and the insured vehicle to your intended destination or operating base.